We publish the prices because the alternative is worse for everyone.
The standard way to buy windows in Ontario is to fill in a form, wait for a call, and give up an evening to a presentation that ends with a discount which expires when the salesperson leaves. We think that process exists to prevent comparison, and we have built the company around not needing it.
What that costs us, honestly
Publishing per-opening pricing means we lose jobs to companies quoting a lower headline number that does not include capping, trim, disposal or an installation warranty. We also lose the negotiating position that comes from being the only person in the room who knows what things cost.
What we get back is that people who call us have already decided the price is reasonable. The conversation starts at whether the work is right rather than at what it costs.
The commitments, and why each one exists
We do not subcontract installation
Subcontracted crews are paid per opening, which rewards speed over the parts of the job nobody can see — the insulation, the sill seal, the flashing. Our installers are employed, the lead installer is named on your quote before you sign, and the same crew returns for warranty work. That last part only works if they still work here.
The price does not change after remeasure
Ontario law permits a final price up to 10% above a written estimate. We do not use that allowance. If the technical remeasure finds we measured wrong, that is our error and we absorb it. A remeasure that can raise the price is an incentive to quote low.
The install date is in the contract
Not an estimate, not a window of weeks. We will not pretend a date can never move — suppliers slip and Ontario winters do what they do — but you will hear it from us with a reason and a new date, rather than finding out because nobody turned up.
No reviews on this website
You will not find testimonials here. Reviews written by the company that benefits from them are worth nothing, and this industry has a real problem with fabricated ones — including competitors publishing the same review text under several different names. When our Google Business Profile feed is connected, it will appear here live and unedited, including the bad ones. Until then, this section stays empty rather than filled with something we wrote ourselves.
How a project runs
- Estimate. A 45-minute visit. Every opening is measured and photographed and the installation method is confirmed on the spot. A written quote follows within one business day and holds for 30 days.
- Technical remeasure. Within five business days of signing. The price does not change at this stage; a measurement error is absorbed by Sashsmith.
- Fabrication. Three to five weeks for standard windows, five to seven for bay, bow and custom colour. Built in Ontario.
- Installation. One to three days on site for a whole home, half a day for a single opening. The date is written into the signed contract. If it has to move, Sashsmith calls with a reason and a new date rather than leaving the customer to chase it.
- Service. Warranty work booked from the customer account for 25 years.
Where we work
Waterloo Region & Guelph: Kitchener, Waterloo, Cambridge, Guelph, Elmira, St. Jacobs, Baden, New Hamburg, Breslau, Ayr. Hamilton & Halton: Hamilton, Burlington, Oakville, Milton, Dundas, Ancaster, Stoney Creek, Waterdown, Georgetown. Toronto & Peel: Toronto, Mississauga, Brampton, Etobicoke, North York, Scarborough, Caledon. York & Simcoe: Vaughan, Richmond Hill, Markham, Newmarket, Barrie, Aurora, Innisfil, Bradford, King City, Stouffville. Durham Region: Pickering, Ajax, Whitby, Oshawa, Bowmanville, Courtice, Brooklin, Port Perry.
Same published prices in both markets. There is no metro surcharge and no travel fee.
Contact
548-800-8273 · info@sashsmith.com
120 Northfield Drive West, Unit 4
Waterloo, ON N2L 5J2
Mon–Fri 7:30am–6pm · Sat 9am–2pm